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IF YOU ARE A CURRENT TELENET CUSTOMER AND ARE VISITING OUR SITE IN CONNECTION WITH THE TRANSFER OF YOUR CONTRACT TO ONLINE ESSENTIALS BY SPOTZER DIGITAL, PLEASE READ ON:
As of October 31, your website services will be transferred from Telenet to Online Essentials. Nothing will change for your website: it will remain online without interruption and you can continue to count on the same reliable support as before. The only change is that from that date onwards, you will receive your invoices directly from Online Essentials. You will receive clear instructions by email on how to update your payment details. Until then, you do not need to take any action yourself.
Below you will find answers to the most frequently asked questions about this transition.
Your website will remain online as usual. There will be no interruptions or changes to the content. You will receive the same service, only directly from Online Essentials instead of Telenet.
Your website will remain online automatically. In November, you will receive an email with instructions on how to update your payment details so that payments are made directly to Online Essentials. Until then, you do not need to take any action.
There is actually no difference. Telenet already worked with the Online Essentials by Spotzer Digital team to provide the websites and support you know today. Your service will continue as before, usually even with the same support team. Online Essentials by Spotzer Digital will simply take over all obligations from your current contract.
No. As long as you update your payment details and pay your invoices to Online Essentials, your website will remain available without any interruption.
No. Telenet and Online Essentials by Spotzer Digital have ensured that your package and price will remain unchanged.
From October 31, you will receive your invoice directly from Online Essentials by Spotzer Digital. The amount for your website services will remain the same.