Every Business
Our expert team will create a conversion-optimised website tailored to your business goals, with ongoing support to ensure lasting success. Supercharge your business with one of our Online Essentials website plans
Whether you’re just starting your online journey or looking to refresh your existing website, we have the perfect solution for you. Our Basic, Standard and Pro website plans and website packages are all crafted using the latest technology and design best practices. They include domain, hosting, ongoing support and change requests.
* Please note prices displayed are excluding GST with a minimum commitment of 2 years.
Get a quick diagnosis of your website’s performance. Complete a short form and receive an in-depth report covering SEO, security, GDPR compliance, and other key metrics.
At Online Essentials, we are committed to driving your success in the digital world.
Here’s how we’re making an impact.
We manage it for you
Simply share your vision, and we'll handle the rest. We design, build and manage your website so you can thrive online.
Domain and Hosting Included
With all our plans, you get a domain and the power of fast, secure hosting. Enjoy the benefits.
Inbound and outbound customer service
We're here to support you with ongoing coaching and a dedicated team to help you succeed online.
Unlimited basic changes
Your website can grow with you, we offer unlimited basic changes to help elevate your brand whenever you need them.
Transform your online presence with a sleek, user-friendly website. Our expert team is ready to create a website that drives growth and engages customers effectively.
Our website packages include everything you need to get online, from responsive design and development to secure hosting and basic SEO setup. Each package is tailored to meet different business needs.
Our website packages include everything you need to get online, from responsive design and development to secure hosting and basic SEO setup. Each package is tailored to meet different business needs.
We offer a variety of website design packages to suit different industries, business goals, and budget ranges. If you’re unsure which one suits your needs best, our team is happy to guide you through the options.
Absolutely. While we offer set website plans for simplicity, each one can be customised with add-ons like eCommerce functionality, booking systems, or blog integration based on your requirements.
Login to the Online Essentials MyDashboard, click the “Edit Website” link and you will be able to make your edits. Once you have made your edit don’t forget to click “Republish”. If you don’t click Republish your changes will not appear on your live site. Please contact one of our team members on {supportPhone} or via the Live Chat feature (botton right on website) if you need further assistance.
We provide end-to-end website services designed for results—combining clean design, technical reliability, and customer support. Our expert team ensures your professional website is built for performance and growth.
We will take care of the domain name registration, hosting and the other technical aspects based on your business objectives.
We will provide you instructions on how to setup your email. If you need further help setting up your email we suggest calling Online Essentials Business Tech Services on {supportPhone}.
We will unpublish your website and email accounts associated with the site immediately. Your domain will remain active until the domain expires/is not renewed. If requested, we will only be able to re-activate your website and email within 3 months of your service being cancelled.
All the costs for hosting the additional pages are included in your monthly website subscription.
Yes. We can only add Additional Pages to websites that our Online Essentials Website team have built.
Online Essentials Additional Page products come in 1 and 3 page packs. There is no limit to how many pages you buy. We will design the page and write the copy for you, this is included in the cost.
If you have a Online Essentials website, we can add the blogs to your site for you. If you don’t have a site built by our team you will need to add it on to your site.
You will receive an initial consult on the health of your online presence, including your website, listings, website traffic, marketing spend. From this, we will work with you to define a plan and set of recommendations to improve your online presence and help deliver your business objectives. We will also setup a Google My Business, Apple Maps and Facebook Business listing for you if you don’t have them already. You will also receive a monthly health check report and quarterly coaching and online presence recommendations based on your business objectives.
The initial report will highlight whether you have issues with your website itself, e.g. Is it optimised for mobile? Do you have a Google My Business, Apple Maps and Facebook Business page? Does it have an SSL certificate to help secure transactions on the internet? Does it have broken links, spelling mistakes, average images? Is it easy to navigate? Is it using the correct keywords for search engines to look for? As we may be limited in making changes to your website, e.g. if we can’t access it or we aren’t familiar with the website editor, we will work with you to make changes to your website. If you only have a social presence, we can run the digital health check report and provide feedback on what else you can do to improve your online presence. It is dependent on your business objectives and may be as simple as making changes to your Facebook Business page, consider setting up an Instagram site, recommendations on a social marketing campaign to find new customers.
Our monthly digital health report can provide you with insights on how well your online presence is fairing, not just your website performance. Each quarter we will also setup some time to provide coaching and a set of recommendations of what you can do with your online presence to help achieve your business objectives.
Customers that have purchased the Online Essentials Core, Small and Medium plans are eligible for this service. Customers on the Large plan have it included, in their website plan. Customers that do not have a Online Essentials Digital Marketing Services website are not eligible to purchase the product.
No problem, you don’t need to take up this feature if you don’t want it. One of our Client Managers will keep in contact with you and will only make changes that you have asked for.
Includes: Unlimited basic copy changes, adding and replacing images and logo, changes to your Google My Business and Apple Maps listings, updates to your booking tool, quarterly check-ins, and redesign of your Online Essentials website every 12 months. Note: Excludes changes to your Online Essentials Website or Online Essentials eCommerce store and the inclusion of additional pages.
Yes. We know that it may take a little longer to get the details of your products together, so we will launch your website first. Once you have provided us with your product info, we will add it to your site (with your approval) and your eCommerce store will be made available to your clients.
Have good quality photos of your products. Have clear details about each of your products. A price and a product description are a must for each product; the more information you can provide, the better. We will help you tidy this up if required. Determine how you will ship your products. Do you want to use Australia Post or another provider? Make sure you have enough inventory in stock. Setup a payment gateway. If you don’t have one, we’ll help you set it up.
Medium website plans can have up to 100 products and Large plans can have up to 250 products with the option to add variations to a product. For example, a Black T-shirt is a product, and the variations are the various sizes available. If you need a larger online store, contact the Online Essentials Digital Marketing team on 1300 328 028 or via the Live Chat function on MyDashboard.
We will provide you a link to our eCommerce product upload tool for you to fill in all the required information. Once completed, you will need to export the spreadsheet and upload it using the Online Essentials MyDashboard. If you get stuck, one of the client managers will be able to help you out. You can also find the link to the eCommerce Product Upload Tool here.
We will help you in selecting a payment gateway provider if you don’t have one already. Note: You will need to enter into a separate agreement with the payment gateway provider if you don’t have one already.
Online and offline payment options are available. Online payment means that the funds are transferred to you through your payment account immediately when the customer confirms the payment. The most commonly used payment gateways are PayPal, Stripe, eWay, and Square. Offline payment means that the money is transferred later. The customer will arrange the transfer offline; for example, going to a nearby bank to transfer the money, giving the customer a call to agree on the payment, or customer giving the cash on delivery etc.
Online Essentials is not responsible for the payment gateway service. You will be required to contact your payment gateway provider if you are having issues with payments or the payment gateway service.
Three main shipping options are available: 1. Real-time (or carrier-calculated) shipping rates. 2. You can set up your own shipping rates (Fixed Flat Rate or custom table). 3. Individual product shipping freight.
If you have purchased a Large Plan, yes. You can control which types of emails are sent, edit the content, and configure emails for yourself and your team.
If you have purchased a Large Plan, you have access to the mobile app. Select “Mobile” from the website editor panel on your website to get directed to your device’s App Store.
It is possible to offer tiered pricing for each product based on quantity tiers. Discount prices are shown on the product details in the storefront and discounts are applied as soon as the quantity added to the cart changes.
Yes, if you have purchased the Large plan. You can have a different image for different versions of the product.
Yes.
We can help you setup your online shop to display products that a customer may be interested in buying based on a related product that they are considering or have purchased.
We can set up an enquiry form that the customer can fill in to send you questions.
Customers can search based on keywords, attributes, price range and category.
Yes. This will save the customer time in filling out payment and shipping information. The customer can also see purchases that they have made previously.
Not at this time.
They will receive an email outlining the order details, purchased items, shipping, billing and order status.
Includes Staff bookings, number of customers managed, document sharing, SMS reminders, payments tracking, estimates/invoices, Reserve by Google, coupons, online payment, out of the box campaigns, and custom campaigns. Details vary by plan (Small, Medium, Large).
By logging into the Online Essentials MyDashboard you can access the customer management tool inbox, which is similar to your email inbox. Any time a client contacts you using the booking tool or webform, all the relevant information goes into your inbox: requests, questions, bookings and so on.
Yes, if your calendar is synced cancellations will be automatically removed.
Yes. The booking tool syncs with many calendar types, Google, Outlook and iCloud to name a few.
No, only your available times will be visible to customers.
When clients submit a booking request, you will receive an email with a link to accept or reject it. When you accept an appointment, a confirmation email is sent to you and the client, and the appointment automatically appears on your existing calendar (Gmail, Outlook, Hotmail, Yahoo, iCal, etc). We recommend that the email configured is being read at the same service where you keep your calendar.
When a meeting is scheduled, the booking tool can send an automatic email and SMS reminders to your client about the upcoming meeting depending on your plan. By default, one email reminder will be sent 15 minutes before the meeting. You can change this setting and configure up to two different reminders and select how long in advance the email reminders and SMS reminders should be sent.
The booking tool enables you to set and display a fee against the various services that you offer. You can then set the booking tool to create and send an invoice as well as take the payment for the service at the time of the booking or after the booking.
You can manage the settings in the booking tool to limit how far in the future you will take a booking.
Payments collected via the booking tool are immediately transferred to your PayPal account. If you wish to fully or partially refund the payment – you can do so by visiting your PayPal dashboard, login with your email and password, and you can see all the payments from your clients. Click details next to any payment and you’ll be able to refund the payment. If you are using Stripe you can easily issue refund from your account dashboard.
Yes. You can set the invoices to accept payments online and your clients will be able to pay you with any credit card, debit card or with their PayPal account.
Video is the most effective way to promote your products and services and influence your visitors in the shortest amount of time. Hosted on YouTube and embedded on your website, a video has a tremendous impact on your website’s ranking in Google search results.
The video product offers three types (15 Sec Montage, 30 Sec Montage, 30 Sec Custom) with features like HD video, included revisions (1 or 2), text or voice narrative, use of own/stock images, royalty-free soundtrack, scriptwriting, call to action, end card, and publishing/embedding on YouTube/website. ’30 Second Custom’ also includes stock HD video and motion graphics.
Yes. We will create a YouTube channel for you if you do not already have one, which you will still be able to access after the website is cancelled.
YouTube.
Once the video is published to YouTube no further revisions are available. You will need to purchase and create a new video.
You get 1 revision on the 15 second video and 2 revisions on the 30 second videos.
Online Essentials will not charge any fees for any payments that are processed on your store or by your payment gateway, however your payment gateway provider may charge fees, depending on the agreement you have with them.
Our website packages include everything you need to get online, from responsive design and development to secure hosting and basic SEO setup. Each package is tailored to meet different business needs.
Our website packages include everything you need to get online, from responsive design and development to secure hosting and basic SEO setup. Each package is tailored to meet different business needs.
We offer a variety of website design packages to suit different industries, business goals, and budget ranges. If you’re unsure which one suits your needs best, our team is happy to guide you through the options.
Absolutely. While we offer set website plans for simplicity, each one can be customised with add-ons like eCommerce functionality, booking systems, or blog integration based on your requirements.
We provide end-to-end website services designed for results—combining clean design, technical reliability, and customer support. Our expert team ensures your professional website is built for performance and growth.
Once you have shared with us information about your business our team will get started on building your website. You will receive a preview link of the site within 5 business days to review, with the option to have revisions made by us prior to going live.
Login to the Online Essentials MyDashboard, click the “Edit Website” link and you will be able to make your edits. Once you have made your edit don’t forget to click “Republish”. If you don’t click Republish your changes will not appear on your live site. Please contact one of our team members on {supportPhone} or via the Live Chat feature (botton right on website) if you need further assistance.
We will take care of the domain name registration, hosting and the other technical aspects based on your business objectives.
We will provide you instructions on how to setup your email. If you need further help setting up your email we suggest calling Online Essentials Business Tech Services on {supportPhone}.
We will unpublish your website and email accounts associated with the site immediately. Your domain will remain active until the domain expires/is not renewed. If requested, we will only be able to re-activate your website and email within 3 months of your service being cancelled.
If you have an Online Essentials website, we can add the blogs for you. If your site wasn’t built by our team, you’ll need to add the blog yourself.
| Fonctionnalité | Small | Medium | Large |
|---|---|---|---|
| Généralités | |||
| Staff bookings | 1 | 1 | 5 |
| # Customers managed | 75 | 300 | Unlimited |
| Document sharing | 50MB | 1GB | 20GB |
| SMS reminders | – | 250/month | 500/month |
| Gestion des paiements | |||
| Track payments | Yes | Yes | Yes |
| Quotes/Invoices | – | Yes | Yes |
| Reserve by Google | – | Yes | Yes |
| Coupons | – | Yes | Yes |
| Online payment | – | Yes | Yes |
| Campagnes | |||
| Ready-to-use campaign (standard content) | Yes | Yes | Yes |
| Custom campaigns | – | 100/month | Unlimited |
Yes. We know that it may take a little longer to get the details of your products together, so we will launch your website first. Once you have provided us with your product info, we will add it to your site (with your approval) and your eCommerce store will be made available to your clients.
Make sure you have high-quality photos of your products. Have clear details for each product. A price and product description are required — the more information you can provide, the better. We’ll help clean this up if needed. Decide how you want to ship your products. Will you use bpost or another provider? Ensure you have enough stock available. Set up a payment gateway. If you don’t have one yet, we’ll help you set it up.
The eCommerce add-on supports up to 500 products, with the option to include product variations. For example, a black T-shirt is one product, and the variations are the different available sizes. If you need a larger online store, contact the Online Essentials team via {supportPhone} or use the Live Chat feature in your customer dashboard.
We’ll send you a link to our eCommerce Product Upload Tool, where you can enter all the required information. Once complete, export the spreadsheet and upload it via the Online Essentials dashboard. If you get stuck, one of our client managers can assist you. You can also find the link to the eCommerce Product Upload Tool here.
You can manage your orders via the ‘Sales’ menu in the ‘Orders’ tab of your website editor. Here, you can view all orders (pending, completed, or shipped) received through your store. Use the filters on this page to find or view specific orders. We’ll walk you through the basics of managing your store during your handover call.
If you have a Large subscription, yes. You can choose which types of emails are sent (e.g. ‘order confirmed’, ‘order shipped’), edit the content of those emails, and configure notifications for yourself and your team (e.g. ‘low stock’).
You can offer tiered pricing per product based on quantity. For example, a T-shirt costs €24.99, but if a customer buys three, the price drops to €20.99 each. Discount prices are shown on the product page and are automatically applied when the quantity in the shopping cart changes.
Yes
We can help you set up your online store so that related products appear based on what a customer is viewing or has previously purchased.
Customers can search by keywords, features, price range, and category.
Not at this stage.
They receive an email with a summary of their order details, purchased items, shipping, billing, and order status.
We’ll help you choose a payment gateway provider if you don’t already have one. Note: you’ll need to sign a separate agreement with the payment gateway provider if you don’t yet have one.
Both online (PayPal, Mollie, and Stripe) and offline (bank transfer) payment options are available, although it is not advised as the primary payment option due to slower processing times.
Online Essentials is not responsible for the service provided by your payment gateway. You should contact your payment gateway provider if you experience any issues with payments or the gateway service. Your first step should be to contact your bank to check whether there are any issues on their side. If the bank confirms that everything is in order, you should then contact the Online Essentials help desk for further assistance.
By logging in to your Online Essentials dashboard, you can access the Customer Management tool inbox, which works similarly to your email inbox. Whenever a customer contacts you via the booking tool or web form, all relevant information appears in your inbox — requests, questions, bookings, and more.
Yes, if your calendar is synced cancellations will be automatically removed.
No, only your available time slots are visible to customers.
When customers submit a booking request, you’ll receive an email with a link to accept or decline it. When you accept an appointment, a confirmation email is sent to you and the customer, and the appointment automatically appears in your existing calendar (Gmail, Outlook, Hotmail, Yahoo, iCal, etc.). We recommend using the same email address for notifications as the one used for your calendar service (e.g., if you want appointments to appear in your Gmail calendar, set your Gmail address as your notification email).
Yes. You can set how far in the future customers are allowed to book within the booking tool’s settings.
Once an appointment is scheduled, the booking tool can automatically send email and SMS reminders to your customer about the upcoming appointment, depending on your subscription. By default, one email reminder is sent 15 minutes before the appointment. You can adjust this setting and configure up to two different reminders, deciding how far in advance email and SMS notifications are sent.
No cancellation fees apply. You’ll only be charged for the full monthly fee and any outstanding costs for that month. Any remaining marketing budget from your Online Advertising plan will be spent the following month. This includes SEA Basic, SEA Standard, and SEA Advanced.
If this is in terms of creating the subscription/service for a new customer, prices are automatically displayed on the subscriptions page for the customer. Once accepted and the subscription is confirmed the invoice should be sent and the amount should be automatically requested with “auto-collection” selected on ON.)
Yes. You can configure invoices to accept online payments, and the customers can pay using a credit card, direct debit, or PayPal account.
It is advised that the customers pay via a credit card or direct debit. Payment should be requested on finalisation of the order)
Online Essentials does not charge fees for payments processed through your store or payment gateway. However, your payment gateway provider may charge fees depending on your agreement with them.
Our website packages include everything you need to get online, from responsive design and development to secure hosting and basic SEO setup. Each package is tailored to meet different business needs.
Yes, we specialise in delivering professional website services for businesses of all sizes, including startups and local SMEs. Our team creates modern, user-friendly websites that help drive online success.
We offer a variety of website design packages to suit different industries, business goals, and budget ranges. If you’re unsure which one suits your needs best, our team is happy to guide you through the options.
Absolutely. While we offer set website plans for simplicity, each one can be customised with add-ons like eCommerce functionality, booking systems, or blog integration based on your requirements.
We provide end-to-end website services designed for results—combining clean design, technical reliability, and customer support. Our expert team ensures your professional website is built for performance and growth.
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Global Headquarters
Jacob Bontiusplaats 9, 1018 LL – Amsterdam, Netherlands
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Level 6, 303 Collins Street, Melbourne – 3000, Australia
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IF YOU ARE A CURRENT TELENET CUSTOMER AND ARE VISITING OUR SITE IN CONNECTION WITH THE TRANSFER OF YOUR CONTRACT TO ONLINE ESSENTIALS BY SPOTZER DIGITAL, PLEASE READ ON:
As of October 31, your website services will be transferred from Telenet to Online Essentials. Nothing will change for your website: it will remain online without interruption and you can continue to count on the same reliable support as before. The only change is that from that date onwards, you will receive your invoices directly from Online Essentials. You will receive clear instructions by email on how to update your payment details. Until then, you do not need to take any action yourself.
Below you will find answers to the most frequently asked questions about this transition.
Your website will remain online as usual. There will be no interruptions or changes to the content. You will receive the same service, only directly from Online Essentials instead of Telenet.
Your website will remain online automatically. In November, you will receive an email with instructions on how to update your payment details so that payments are made directly to Online Essentials. Until then, you do not need to take any action.
There is actually no difference. Telenet already worked with the Online Essentials by Spotzer Digital team to provide the websites and support you know today. Your service will continue as before, usually even with the same support team. Online Essentials by Spotzer Digital will simply take over all obligations from your current contract.
No. As long as you update your payment details and pay your invoices to Online Essentials, your website will remain available without any interruption.
No. Telenet and Online Essentials by Spotzer Digital have ensured that your package and price will remain unchanged.
From October 31, you will receive your invoice directly from Online Essentials by Spotzer Digital. The amount for your website services will remain the same.