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Legal FAQs

Online essentials by Spotzer digital

You do not have to consent to the assignment. Your contract with Telenet allows for the assignment of your contract in its entirety to a third-party, without your consent. You may, however, terminate your contract if you object to the assignment. The termination will have to be in line with your termination rights and relevant notice period.

Who am I legally bound to after assignment?

You will be legally bound to Online Essentials by Spotzer Digital after the assignment. The legal entity you will be contracted with is Spotzer Digital B.V.

Am I released from obligations towards Telenet?

You will be released from your obligations towards Telenet when your last payment to Telenet is due. Following that date, your obligations will remain the same except they will be towards Online Essentials by Spotzer Digital.

Who is responsible for past breaches or liabilities?

Telenet remains responsible for past breaches or liabilities until the assignment. Once migrated over to Online Essentials by Spotzer Digital, they become the responsible entity for any breach or liability issues.

Does the assignment change the terms of the contract?

The assignment changes strictly no terms of your current contract, until you accept new terms and conditions. Once you have signed up to Online Essentials by Spotzer Digital’s terms and conditions, these will take precedence over your current contractual terms. However, prices and service levels will remain the same until further notice, even under the new terms and conditions.

Will Online Essentials by Spotzer Digital honor my existing rights?

All rights (warranties, indemnities, SLAs) will continue to be honored and enforceable under the assignment.

What if Online Essentials by Spotzer Digital underperforms?

If Online Essentials by Spotzer Digital underperforms, they will be the liable party and you may action a claim towards them.

What happens to my data / confidential information?

Online Essentials by Spotzer Digital have already been working on your services on behalf of Telenet and data processing agreements are in place to protect your personal data. Your rights under the GDPR remain exactly the same and you can request further information on this at any time via Online Essentials by Spotzer Digital’s specific email address: privacy@spotzer.com

Can I terminate the contract if I don’t want to work with Online Essentials by Spotzer Digital?

You can terminate your contract at any time, in line with the notice period in your current contract. Signing up to Online Essentials by Spotzer Digital’s terms and conditions still gives you the flexibility to terminate your contract under the same conditions as you had with Telenet.

Why is OnlineEssentials not a Belgian entity?
The reason your contract is with our Dutch entity is because our company operates centrally from the Netherlands, where our legal and billing systems are managed. This is quite standard within the EU, as businesses often serve multiple countries from one European base. You will still receive the same service, support, and protections under EU and Belgian law, regardless of where the contracting entity is registered.

VAT

I have a valid VAT number, why do I not have to pay any VAT?

Since the services are provided by Spotzer Digital B.V., a Dutch company outside Belgium, you don’t pay VAT. Instead, your company is responsible for reporting the VAT using the EU reverse charge in your own VAT declaration.

I do not have a valid VAT number, what are the consequences?

You have to pay the VAT because Spotzer will pay these towards the Belgian tax authorities on your behalf.

Will I receive e-invoices via the Peppol BIS / EN 16931 system as of January 1st 2026?

The new Belgian obligation for e-invoicing applies to Belgian VAT-liable companies or foreign companies with a Belgian VAT number and a fixed establishment in Belgium. Spotzer Digital B.V., the legal entity for Online Essentials, does not meet these criteria and therefore falls outside the scope of the new regulation. As a result, we will not be issuing invoices via the Belgian e-invoicing (PEPPOL) system.

Have any other questions related to legal topics? Feel free to reach out to our legal experts at legal@spotzer.com

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Email: support@onlineessentials.com.au
Phone: 1300 328 028

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For current Telenet customers

IF YOU ARE A CURRENT TELENET CUSTOMER AND ARE VISITING OUR SITE IN CONNECTION WITH THE TRANSFER OF YOUR CONTRACT TO ONLINE ESSENTIALS BY SPOTZER DIGITAL, PLEASE READ ON:

As of October 31, your website services will be transferred from Telenet to Online Essentials. Nothing will change for your website: it will remain online without interruption and you can continue to count on the same reliable support as before. The only change is that from that date onwards, you will receive your invoices directly from Online Essentials. You will receive clear instructions by email on how to update your payment details. Until then, you do not need to take any action yourself.
Below you will find answers to the most frequently asked questions about this transition.

What will happen to my website after October 31?

Your website will remain online as usual. There will be no interruptions or changes to the content. You will receive the same service, only directly from Online Essentials instead of Telenet.

Do I need to do anything to keep my website online?

Your website will remain online automatically. In November, you will receive an email with instructions on how to update your payment details so that payments are made directly to Online Essentials. Until then, you do not need to take any action.

What is the difference between Telenet Website Services and Online Essentials by Spotzer Digital?

There is actually no difference. Telenet already worked with the Online Essentials by Spotzer Digital team to provide the websites and support you know today. Your service will continue as before, usually even with the same support team. Online Essentials by Spotzer Digital will simply take over all obligations from your current contract.

Will my website be interrupted?

No. As long as you update your payment details and pay your invoices to Online Essentials, your website will remain available without any interruption.

Will the prices change?

No. Telenet and Online Essentials by Spotzer Digital have ensured that your package and price will remain unchanged.

When will my invoice change?

From October 31, you will receive your invoice directly from Online Essentials by Spotzer Digital. The amount for your website services will remain the same.

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